Frequently asked questions

Clear answers for your next step

Understand the steps in your online account, what happens on Zoom and how to get help along the way.

22 questions

A couple talking through their plans together at a table

Guided online, married live

Your account shows the next step

Complete your preparation online, then meet your officiant for a live ceremony on Zoom. Your account is where you follow the instructions, upload your issued license and schedule your wedding.

  1. Set up your plansCreate your couple profile, complete your intake form and choose your package.
  2. Prepare for the ceremonyFollow the license instructions, upload your license and schedule your date.
  3. Join your weddingMeet your officiant, partner and witnesses live on Zoom.

Getting started

How does online marriage work?

Your online account guides you through the preparation. Create your couple profile, choose a package, pay and follow the marriage license instructions. Once your license is issued, upload it to your account and schedule your ceremony. On your wedding day, you meet your officiant live on Zoom. See each step ↗

Can we join from different places?

Yes. You and your partner can join the same live ceremony from different locations. Each of you needs a suitable device and a reliable internet connection.

Where do we start?

Create an account and complete your couple profile and intake form. This gives us the information needed for your plans. Choose your package and follow the next steps in your account. Compare packages ↗

Is online marriage legal?

A live online ceremony can create a legal marriage when the required steps are completed. Our legal guide explains the process and questions about using your certificate. Read the legal guide ↗

Your online account

What does a guided online experience mean?

You complete the preparation through your online account, with instructions for the steps you need to take. You enter your details, follow the license instructions, upload your issued license and schedule your ceremony. The wedding itself is a live Zoom call with an officiant. You can contact our team if you get stuck.

Do we still need to complete the license application ourselves?

Yes. Your account directs you to the marriage license application. Complete the required information and identity checks, then upload the license to your account once it is issued. The license fee is paid separately from your ceremony package.

When do we schedule our ceremony?

After your license is issued, upload it to your account and follow the scheduling step. Have your preferred dates and time zone ready.

Is the ceremony automated?

Your ceremony is live with an officiant on Zoom. The online account guides your preparation; you attend the wedding in real time with your partner and witnesses.

What if we need help with an online step?

Contact our team and tell us which step you’re on and what is happening. For an existing account, you can also open a support ticket. Get help from our team ↗

Your ceremony

What do we need for the video call?

Your ceremony takes place live on Zoom. Use a phone, tablet or computer with a working camera and microphone and a reliable internet connection. Check your setup before the ceremony so everyone taking part can see and hear one another.

Do we need witnesses?

Yes. You can invite your own adult witnesses or use the witnesses we provide at no extra charge. Let us know your plans as you prepare for the ceremony.

Can we keep the wedding small?

Yes. You can keep the ceremony to the required participants or invite guests to join on Zoom. Your current ceremony setup allows up to 95 guests. Explore private weddings ↗

What if one of us cannot leave home?

An online ceremony may let you join from home or a suitable care setting. Contact us about the setting and practical arrangements you have in mind. Explore homebound weddings ↗

Packages and payment

What is the difference between the two packages?

The $399 package is for the ceremony. The $899 package includes the ceremony and apostille authentication for your marriage certificate. The main difference is the document authentication support. See what each package includes ↗

Is the marriage license fee included?

No. The government marriage license fee is paid separately through the application process. Your portal guides you to the application.

Do we need the apostille package?

It depends on where you plan to use your certificate and what the receiving office requests. An apostille authenticates the document; it does not guarantee that every office will accept the marriage. Understand apostilles ↗

After the wedding

How do we receive our marriage certificate?

A physical certified marriage certificate is mailed to your address after the ceremony is filed. If you chose the apostille package, your order also includes the authentication process. Contact the team if you need help with your certificate order.

Can we use our certificate in another country?

Requirements vary by country and receiving office. You may be asked for an apostille, translation or other documents. Explore guidance for international couples ↗

Does getting married change our names automatically?

No. If you choose to change your name, there are separate steps to update your records and identification. Find the name change checklist ↗

Bookings and support

Can we change our ceremony date?

Yes. We’re open to rescheduling if your plans change. Contact the team with your booking details, the dates you’re considering and your time zone.

How do we get help with an existing booking?

Sign in to your account to review your details or open a support ticket. You can also contact our team with the name and email used for the booking. Contact our team ↗

Do you have guidance for military couples?

Yes. Our military guide includes planning help, a free webinar and Mission Ready Marriage Prep. Explore military marriage resources ↗

We’re here to help

Still have a question?

Tell us what you’re planning or where you’re getting stuck. Our team can help you find your next step.

Ask our team ↗